The PAL Handy Line Phone system gives you a direct link to trip information and cancellation through your touchtone telephone. If you do not have a touchtone telephone, just contact a PAL controller for trip and cancellation information.
Call the automated phone line at 855-7239. Listen to the recording and let it guide you through the system. There will be seven options:
To Cancel Or Confirm A Trip Press #1
You will need your I.D. # and your Password (your password is your date of birth)If Your Vehicle Is Late Press #2
To Book a Trip Press #3
To Receive an Application Press #4
To Register a Complaint or Commendation Press #5
For Other Information Press #6
To Change Volume or System Speed Press #7
If you need assistance at anytime while using Handy Line, just press 0 to be transferred to an operator or press star to repeat.
Once you have entered into the system, you will hear different messages concerning Metro Bus, Rail and Paratransit. PLEASE stay on the line, you are in a queue and whenever there is an available controller, your call will be answered.
Paratransit Access Line
HOW DO I CANCEL MY PARATRANSIT RESERVATION?
